DocsCandidate Management

Communication

Candidate ManagementUpdated Aug 5, 20264 min read

Feature explanation

Set up automated communication systems (emails and SMS alerts) to send exam invitations, start credentials, credentials reminders, and post-exam completion notices.

Where to find it

Navigate to Platform SettingsEmail Templates or open the Communications panel within a specific published exam.

Configuration steps

  1. Select the Template Type (e.g., "Exam Invitation").
  2. Write the subject line and customize the body text.
  3. Use Dynamic Tokens (e.g. {{candidate_name}}, {{exam_link}}, {{duration}}).
  4. Set the delivery schedule (e.g., send instantly, or send 2 hours before the exam starts).
  5. Click Save.
  • Platform Settings: Configure SMTP servers or SMS gateways.